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SHIPPING & TRACKING
SHIPPING
What are the available delivery
options and rates?
We currently offer two delivery options in USA, with order tracking
services.
Delivery Destination:
United States
Do note that personalised items require additional processing time, and
may result in a longer delivery time frame.
| Delivery options | Rates | Delivery time |
|
Standard
|
US$ 15
Free for orders above US$ 99 |
Orders will arrive within 2 - 5 working days*. |
|
Express
|
US$ 25
|
Within 1 - 4 working days*. |
Note: All items are shipped out of the USA unless indicated otherwise. Expected delivery date may vary based on the product's warehouse location. Find more information about shipping on the Shopping Bag and Checkout page (under the Item Details tab). Delivery time for orders that are shipped from outside the USA: standard deliveries takes 6 to 10 working days, while express deliveries will be fulfilled within 2 to 4 working days.
* Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Public Holidays in Singapore. Orders placed and confirmed by 0900 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday or Sunday will be processed on the next working day.
List of Public Holidays in Singapore
for 2024
| DATE | HOLIDAY |
| 1 January | New Year's Day |
| 10 - 12 February | Chinese New Year |
| 29 March | Good Friday |
| 10 April | Hari Raya Puasa |
| 1 May | Labour Day |
| 22 May | Vesak Day |
| 17 June | Hari Raya Haji |
| 9 August | National Day |
| 31 October | Deepavali |
| 25 December | Christmas Day |
Does my order come with a guaranteed
delivery date?
Deliveries are made Monday through Friday, except for Saturday, Sunday
and Public Holidays.
CHARLESKEITH.COM
is committed to delivering your order at the soonest in compliance with
the rules and regulations of the authorities at the
delivery destination. Orders containing restricted materials might be
denied delivery due to a location's regulatory
restrictions. Please check with your local authorities on the relevant
import regulations before placing an order.
Please note that the expected delivery date/time is at our best
approximation and might be affected by conditions such as
shipping restrictions, payment authorisation, online security checks and
stock availability.
Please check with your local authorities on the relevant import
regulations before placing an order. We shall not be held
responsible for any delays in orders delivery due to actions by the
authorities at the delivery destination.
Online Security Check is a preventive measure against credit card fraud
transactions. It aims to protect our customers from
unauthorized and fraudulent dealings. We might request for additional
information and documents for payment verification. In
such situations, your order(s) might be delayed. We seek your kind
understanding in the delay of the shipment as a result of
online security checks.
How can I track my order
status?
Once you’ve signed into your account, you can view your order status in
My
Purchases & Returns
under
My
Account. Your order status is reflected next to your
order number.
If you opt for guest checkout, you will still be able to view your order status. However, we recommend
that you create an account to enjoy faster checkout, one-stop viewing
of your current order status
and past purchases, and to save your favourite items in a personalised
wish list.
For further assistance, please contact us at
customers@charleskeith.com.
| STATUS | DESCRIPTION |
| In Progress | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
| Cancelled | Your order has been cancelled. |
| Complete | Your order has been successfully received. |
How do I track my order?
To track your order, sign in to your account and view
My
Purchases & Returns
under
My
Account. Locate the Track Your Order button that
corresponds to your order number, and you will be navigated to the
online tracking system of the designated courier company.
If you have opted for guest checkout, you can check your order status
here
by keying in your order number and email address. Alternatively, you can
click on the tracking number in your shipment
confirmation email for order status updates.
To enjoy a smooth shopping experience, we recommend that you create an
account to enjoy faster checkout, a one-stop view of
your current order status and past purchases, as well as the ability to
save your favourite items to a personalised wish list.
Please contact us at
customers@charleskeith.com
or on live chat for further assistance.
I have not received my package, what
should I do?
If you did not receive your package by the expected delivery date,
please check on the shipment by tracking your order. To
track your order, sign in to your account and view
My
Purchases & Returns
under
My
Account. Locate the Track Your Order button that
corresponds to your order number, and you will be navigated to the
online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking
number in your shipment confirmation email.
For further assistance, please contact us at
customers@charleskeith.com
or on live chat.
Can I change my shipping address after
my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have
been shipped. If the address provided is incorrect, the
package will be returned to us by the delivery agent or the unintended
recipient.
Please ensure you provide the correct shipping address. Check your
address carefully when placing an order and ensure you
choose the right location in the shipping address field (e.g. Austria
vs. Australia). To remove an outdated or incorrect
address from your account, sign in to your account and edit/update your
address in your
Address Book.
If no one is available at the delivery address to receive the package,
the delivery agent will leave an “unable to deliver”
note at the location and it’s up to you to follow up and arrange for
another delivery date. Please note that any additional
shipping charges for attempted delivery and returning shipping charges
will be borne by you.
How is a failed delivery
processed?
Most of our delivery agents make two attempts to deliver a parcel and
they may require a signature upon delivery of parcel. It
is generally up to the delivery agent’s discretion to determine whether
a signature is required. If the first round of
delivery is unsuccessful, the agent will contact the recipient using the
given contact number to rearrange for another
delivery date. If the recipient fails to receive the package after the
two delivery attempts, the package will be returned to
CHARLES & KEITH.
Where does CHARLES & KEITH ship
to?
| SITE | LOCATION |
| CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
| CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
| CHARLESKEITH.CO.UK | United Kingdom |
| CHARLESKEITH.CN | China |
| CHARLESKEITH.JP | Japan |
| CHARLESKEITH.CO.TH | Thailand |
| CHARLESKEITH.CO.ID | Indonesia |
| CHARLESKEITH.SA | Saudi Arabia |
| CHARLESKEITH.VN | Vietnam |
My location is not on the list of
delivery destinations, can I still place my order?
Unfortunately, we do not deliver to locations that are not on the list
above.
How do I make sure I have selected the
correct site to shop on?
Please select your delivery destination from our site selector tool
located at the top left hand corner on our landing page. A
location with a shopping bag icon indicates that online shopping is
available there.
Are there any restricted areas you do
not ship to?
We accept deliveries to hotels. You will have to provide the room number
and local contact information. Deliveries will only
be made to the Hotel Reception, and you are required to inform the
reception of a pending delivery. Once the order has been
delivered to the reception it will be considered as delivered.
CHARLESKEITH.COM
shall not be held responsible for any lost orders after goods have been
accepted by reception.
We are unable to ship to any PO Box, military or protected areas.
Delivery charges for failed attempted delivery to such
restricted areas will be borne by you.
DUTIES & TAXES
Do I have to pay duties and
taxes?
We will pay “Additional Charges” for all orders shipped to the United
States of America.
These “Additional Charges” include, but are not limited to, handling
charges imposed by the carrier; customs handling charges;
Goods and Services Tax; and Value-added Tax.
Please note that shipping and handling charges do not account for all
Additional Charges.
In certain States where Charles & Keith has an obligation to collect,
you will be liable to pay Sales Tax on your order. Sales
Tax is calculated and displayed at checkout, and the amount of Sales Tax
applied will depend on the total of your order, the
items you are purchasing and your shipping address. You can find out
more about Sales Tax by visiting your state or US
territories department of revenue website.
Sales Tax is currently only applied for orders to these US States:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District
of Columbia, Florida, Georgia, Hawaii, Illinois,
Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan,
Minnesota, Missouri, Nebraska, Nevada, New Jersey,
New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina,
Tennessee, Texas, Utah, Virginia, Washington,
Wisconsin.
In case you return your item to us, you shall be responsible for all
taxes and/or duties imposed by the customs authorities.
Any Sales Tax paid on your order will be refunded back to you. Should
the returned item(s) be deemed not to be in its original
condition, we reserve all rights to return the item to you at your cost.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at
CHARLESKEITH.COM.