Our gift cards are only available for purchase on our website, CHARLESKEITH.COM.
What gift card amounts are available?
Gift card amounts are available at a minimum of US$10 and a maximum of US$300.
Can I change the amount of the gift card after my purchase?
No, the amount of the gift card cannot be changed after your purchase.
Can I purchase multiple gift cards?
Yes, you may purchase up to 5 gift cards in a single order. Please note that the total value of all the gift cards per purchase is capped at US$300. Please contact customer service if you would like to make a bulk or corporate order.
Can I purchase a gift card with other items in the same order?
No, gift cards will have to be purchased separately from other items.
Can I enjoy membership privileges for the purchase of a gift card?
No, membership privileges cannot be used for the purchase of a gift card.
Does the purchase of a gift card contribute towards qualifying for membership?
No, the purchase of a gift card does not contribute towards your membership requirement.
Which payment methods can I use?
We accept payment via credit card, debit card and PayPal.
Can I return a gift card?
No, gift cards cannot be returned.
What will the recipient receive?
The recipient will receive an email with the card design you chose, along with the card value, activation code, and your message.
When will the recipient receive the gift card?
The recipient will receive the gift card on the delivery date that you selected.
Where can a gift card be used?
The gift card can only be used online and in the currency that it was purchased in.
When does a gift card expire?
The gift card has no expiration date.
How do I redeem a gift card?
Create an account and key in the code on the 'Gift Card' page under 'My Account' to redeem a gift card.
Why did my gift card redemption fail?
The maximum gift card balance per account is US$300. You are unable to redeem your gift card because your balance will exceed US$300. Please use some or all of your existing credits before redeeming your gift card.
Do I have to redeem the full value of the gift card at once?
No, you may make a partial redemption. The remaining credits will be stored in your account and you can check your balance at the 'Gift Card' page under 'My Account'.
Will the remaining balance be stored if I make a purchase less than the gift card balance?
Yes, the remaining credits will be stored in your account after each partial redemption. You can check your balance at the 'Gift Card' page under 'My Account'.
Can I use multiple gift cards for one purchase?
Yes, you may use multiple gift cards for one purchase.
Can I use my gift card credits to purchase a gift card?
No, your gift card credits cannot be used to purchase a gift card.
Do my purchases contribute towards my membership if I use my gift card credits?
Yes, your purchases contribute towards your membership when you use your gift card credits.
