RETURNS & EXCHANGES

Here’s what you need to know:

1. In-store purchases are not eligible for online returns. Please return your item(s) at the original store of purchase, subject to in-store return policies and item availability.
2. Our return policy applies only to item(s) purchased online and delivered within Singapore, within 30 days of receiving your order.
3. CHARLES & KEITH will not be responsible for any loss of returned parcels.
4. If you received a wrong or defective item(s), email us at customers@charleskeith.com with the subject title: Return Request – [Your Order Number]. Our customer service team will assist you with the return process, and all return fees will be waived.
5. For all return or exchange requests (Options 1 and 2), please ship your item(s) to:
   CHARLESKEITH.COM (RETURNS DEPT)
   CHARLES & KEITH Group Headquarters
   8 Tai Seng Link, Level 1 (via cargo bay)
   Singapore 534158

OPTION 2
POPSTATION RETURN A return fee of $5.90 applies and will be deducted from your refunded amount.
Complete the physical Return & Exchange form included in your original parcel and place together with the item(s) in the parcel before returning.
Step 1 Email us at customers@charleskeith.com with the subject title: Return Request – [Your Order Number] and we will send you a POPStation return code.	Step 2 Pack the item(s) along with the completed Return & Exchange form into the original packaging.	Step 3 Drop off your parcel at your nearest POPStation using the code provided in our email.	Step 4 You will be notified via email once we've received your parcel. Further instructions will be provided. Please note: A $5.90 return fee will be deducted from your refund.

 

OPTION 2
POPSTATION RETURN A return fee of $5.90 applies and will be deducted from your refunded amount.
Complete the physical Return & Exchange form included in your original parcel and place together with the item(s) in the parcel before returning.
Step 1 Email us at customers@charleskeith.com with the subject title: Return Request – [Your Order Number] and we will send you a POPStation return code.
Step 2 Pack the item(s) along with the completed Return & Exchange form into the original packaging.
Step 3 Drop off your parcel at your nearest POPStation using the code provided in our email.
Step 4 You will be notified via email once we've received your parcel. Further instructions will be provided. Please note: A $5.90 return fee will be deducted from your refund.

To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns. Your return status is reflected next to your Returns Request number.

We recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.

Please email us at customers@charleskeith.com with the subject title: Return Request – [Your Order Number]. Our customer service team will assist you with the return process.

Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This can take up to 2 working days.

After the return has been approved, it takes up to 14 working daysfor the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.

* Please note that your refund will take up to 21 working days if you have made your purchase during our online sales period.

Please allow up to 7 working days for your account to be credited. If you do not receive your refund after 7 working days, please contact your payment processor directly for further information.

Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued by CHARLESKEITH.COM to your original payment method.

We seek your understanding with delays to your refund caused by special events (e.g. online sales).

1. An exchange is allowed once per order for items bought in Singapore, and is available for both online orders and in-store purchases.
2. The exchange validity period is 30 days from the date of purchase.
3. In the interest of hygiene, we do not accept returns and exchanges of earrings unless they are defective.
4. Exchanges are subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value; refunding you via your original payment method; or any other methods at the discretion of CHARLESKEITH.COM.

OPTION 1
VIA PHYSICAL STORE
Bring your printed invoice or the Return & Exchange form together with the item(s) in its original condition, original packaging, original tags, and tickets to the retail store.
Present your original invoice/receipt together with the item(s) at the retail store.	You will be entitled to an exchange of any item(s).

OPTION 1
VIA PHYSICAL STORE
Bring your printed invoice or the Return & Exchange form together with the item(s) in its original condition, original packaging, original tags, and tickets to the retail store.
Present your original invoice/receipt together with the item(s) at the retail store.
You will be entitled to an exchange of any item(s).