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SHIPPING & TRACKING
SHIPPING
What are the available delivery options and rates?
We currently offer one delivery option in Qatar, with order tracking services.
Delivery Destination: Qatar
Do note that personalised items require additional processing time, and
may result in a longer delivery time frame.
| Delivery options | Rates | Delivery time |
|
STANDARD
|
- Free for orders above QAR1700.01
- QAR150 for orders between QAR370.01 and QAR1700 - QAR180 for orders of QAR370 and below EXCLUDES duties and taxes, with tracking)** |
Orders will arrive within 6-9 working days*.
|
|
EXPRESS
|
QAR600.00
(includes duties and taxes, with tracking) |
Orders will arrive within 3-5 working days*.
|
Note: All orders are currently shipped out of Singapore.
*Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and
Public Holidays in Singapore. Orders placed and confirmed by 0900 hours (GMT+8) will
be processed on the same day, while orders placed and confirmed
after 0900 (GMT+8) on Friday, Saturday or Sunday will be processed on the next
working day.
**All items entering Qatar are subjected to an assessment of taxes and duties by
the local customs authority. Payment of tax and/or duties shall solely be your
responsibility. If you refuse to accept delivery of your order,
CHARLESKEITH.COM will charge you a handling fee of QAR380, which shall be billed
through the method of payment of the order.
List of Public Holidays in Singapore
for 2024
| DATE | HOLIDAY |
| 1 January | New Year's Day |
| 10 - 12 February | Chinese New Year |
| 29 March | Good Friday |
| 10 April | Hari Raya Puasa |
| 1 May | Labour Day |
| 22 May | Vesak Day |
| 17 June | Hari Raya Haji |
| 9 August | National Day |
| 31 October | Deepavali |
| 25 December | Christmas Day |
Does my order come with a guaranteed delivery date?
Deliveries are made Monday through Friday, except for Saturday, Sunday and Public
Holidays.
CHARLESKEITH.COM is committed to delivering
your order at the soonest in compliance with the rules and regulations of the
authorities at the delivery
destination. Orders containing restricted materials might be denied delivery due to
a location's regulatory restrictions. Please check with your local authorities on
the relevant import regulations before placing an order.
Please note that the expected delivery date/time is at our best approximation and
might be affected by conditions such as shipping restrictions, payment
authorisation, online security checks and stock availability.
Please check with your local authorities on the relevant import regulations before
placing an order. We shall not be held responsible for any delays in orders delivery
due to actions by the authorities at the delivery
destination.
Online Security Check is a preventive measure against credit card fraud
transactions. It aims to protect our customers from unauthorized and fraudulent
dealings. We might request for additional information and documents for
payment verification. In such situations, your order(s) might be delayed. We seek
your kind understanding in the delay of the shipment as a result of online security
checks.
How can I track my order status?
Once you’ve signed into your account, you can view your order status in My Purchases &
Returns under My Account. Your order status is reflected next
to your order number.
If you opt for guest checkout, you will still be able to view your order
status. However, we recommend that you create an account to enjoy faster
checkout,
one-stop viewing
of your current order status and past purchases, and to save your favourite items in
a personalised wish list.
For further assistance, please contact us at customers@charleskeith.com.
| STATUS | DESCRIPTION |
| In Progress | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
| Cancelled | Your order has been cancelled. |
| Complete | Your order has been successfully received. |
How do I track my order?
To track your order, sign in to your account and view My Purchases &
Returns under My
Account. Locate the Track Your Order button that corresponds to your order
number, and you will be navigated to the online tracking system of the designated
courier company.
If you have opted for guest checkout, you can check your order status here by
keying in your order number and email address. Alternatively, you can click on
the tracking number in your shipment
confirmation email for order status updates.
To enjoy a smooth shopping experience, we recommend that you create an account to
enjoy faster checkout, a one-stop view of your current order status and past
purchases, as well as the ability to save your favourite items
to
a personalised wish list.
Please contact us at customers@charleskeith.com or on
live chat for further assistance.
I have not received my package, what should I do?
If you did not receive your package by the expected delivery date, please check on
the shipment by tracking your order. To track your order, sign in to your account
and view My
Purchases & Returns under My Account. Locate the Track Your Order button
that corresponds to your order number, and you will
be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in
your shipment confirmation email.
For further assistance, please contact us at customers@charleskeith.com or on
live chat.
Can I change my shipping address after my order has been
dispatched?
Unfortunately, we are unable to redirect orders once your items have been shipped.
If the address provided is incorrect, the package will be returned to us by the
delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your address
carefully when placing an order and ensure you choose the right location in the
shipping address field (e.g. Austria vs. Australia). To remove an outdated
or incorrect address from your account, sign in to your account and edit/update your
address in your Address Book.
If no one is available at the delivery address to receive the package, the delivery
agent will leave an “unable to deliver” note at the location and it’s up to you to
follow up and arrange for another delivery date. Please note
that any additional shipping charges for attempted delivery and returning shipping
charges will be borne by you.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a parcel and they may
require a signature upon delivery of parcel. It is generally up to the delivery
agent’s discretion to determine whether a signature is required. If
the first round of delivery is unsuccessful, the agent will contact the recipient
using the given contact number to rearrange for another delivery date. If the
recipient fails to receive the package after the two delivery attempts,
the package will be returned to CHARLES & KEITH.
Where does CHARLES & KEITH ship to?
| SITE | LOCATION |
| CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
| CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
| CHARLESKEITH.CO.UK | United Kingdom |
| CHARLESKEITH.CN | China |
| CHARLESKEITH.JP | Japan |
| CHARLESKEITH.CO.TH | Thailand |
| CHARLESKEITH.CO.ID | Indonesia |
| CHARLESKEITH.SA | Saudi Arabia |
| CHARLESKEITH.VN | Vietnam |
My location is not on the list of delivery destinations,
can I still place my order?
Unfortunately, we do not deliver to locations that are not on the list above.
How do I make sure I have selected the correct site to
shop on?
Please select your delivery destination from our site selector tool located at the
top left hand corner on our landing page. A location with a shopping bag icon
indicates that online shopping is available there.
Are there any restricted areas you do not ship to?
We accept deliveries to hotels. You will have to provide the room number and local
contact information. Deliveries will only be made to the Hotel Reception, and you
are required to inform the reception of a pending delivery. Once
the order has been delivered to the reception it will be considered as delivered. CHARLESKEITH.COM shall not be held responsible
for any lost orders after goods
have been accepted by reception.
We are unable to ship to any PO Box, military or protected areas. Delivery charges
for failed attempted delivery to such restricted areas will be borne by you.
DUTIES & TAXES
Do I have to pay duties and taxes?
All items entering a foreign location (outside of Singapore) may be subject to
customs inspection and the assessment of taxes and duties in accordance with local
regulations. Please check with your local authorities on your tax
responsibilities and rights.
For all Express
Delivery orders shipped to Qatar, we will pay “Additional Charges”.
These “Additional Charges” include, but are not limited to, handling charges
imposed by the carrier; customs handling charges; Goods and Services Tax; and
Value-added Tax.
Please note that shipping and handling charges do not account for all Additional
Charges.
For Standard Delivery orders and in the event that Additional Charges are incurred
in any shipment and where we assigned delivery agent pays such Additional Charges on
your behalf, you shall be liable to pay the tax and/or duties
amount to the delivery agent upon receipt of the shipment. Any Additional Charges
charged or collected by external parties cannot be refunded in any form by us.
For Standard Delivery orders and in the event that Additional Charges are incurred,
if you refuse to accept delivery of the shipment, you shall be responsible for
payment of all return charges, inclusive of any return taxes
and/or duties incurred. These charges will be deducted from the initial payment
before a refund will be issued.
In case you return your item to us, you shall be responsible for all taxes and/or
duties imposed by the customs authorities. Should the returned item(s) be deemed not
to be in its original condition, we reserve all rights to
return the item to you at your cost.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at CHARLESKEITH.COM.