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MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Do I need to have an account to shop
at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the
checkout process and allow you to keep track of your orders. You can sign up for an account
before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your
information will not be stored and you will not be able to check or make
amendments to your order if you have opted for guest checkout. If you
change your mind, you can still create an account after placing your
order using your current details.
What are the benefits of creating an
account?
By creating an account, you will be able to:
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions, New Arrivals and Online Exclusives
How do I create an account?
Head on over to the Sign In page and fill in your
particulars under Create An Account.
How do I delete an account?
We're so sorry to see you go.
To delete your account, please follow the following steps:
Should you have any further enquiries or concerns, feel free to contact our customer service team.
To delete your account, please follow the following steps:
- Log into your CHARLES & KEITH account
- Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
- Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
How do I sign in to my account?
Enter your email address and password into the Sign
In field.
How do I reset/change my
password?
Head to the Sign In page and enter your email
address under Forgot Password. You will receive an email with a link to
reset your password.
To change your password, sign into your account and head to Change Password. You can
also do this through your Account Details page.
How can I edit/update my account
details?
Sign in to your account, head to My Account and then to My Profile. You can then
edit/update your particulars.
How can I edit/update my billing and
shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can then
edit/update your billing and shipping addresses and save them for future
orders.
PRIVILEGE MEMBERSHIP
How can I become a CHARLES & KEITH
Privilege member?
To join us as a member, all you need to do is make a purchase at either
CHARLESKEITH.COM (Macau SAR site)
with a registered account or at one of our CHARLES & KEITH retail stores
in Macau SAR, of minimum amount HK$1,500 in a single receipt.
What privileges am I entitled
to?
| BE A PRIVILEGE MEMBER | |
|---|---|
|
To join us as a privilege member, all you need to
do is to purchase HK$1500 or above worth of CHARLES
& KEITH products in a single receipt. Privilege
membership qualification will not be applicable on
orders made using guest checkout.
A confirmation
notification will be sent to your registered email
address to inform you about your privilege
membership status before you can start to enjoy
privileges online. If you have not received an email
after 7 working days, please contact our customer
service department at customers@charleskeith.com
for further assistance.
|
|
| PRIVILEGES ENTITLEMENT | |
|
|
Please note that the 10% discount & Free Standard Delivery are not applicable for brand collaboration products, selected exclusions, icons, gift vouchers, special project items, foot care products, sales and promotional items, unless otherwise stated.
How do I enjoy my privileges?
Register via your online account
In retail stores, you will be asked to provide your email address at
the point of purchase.
For online purchases at CHARLESKEITH.COM, please
ensure you register for an account and sign in prior to making your
purchase. We regret to inform you that you can’t qualify for privilege
membership if you have opted for guest checkout.
Can I get the 10% privilege discount
immediately on the purchase which qualifies me to be a member?
No, unfortunately the 10% discount is only applicable for your next
purchase.
How do I activate my member
privileges?
If you are shopping online via a registered account:
If you are shopping at a retail store:
Can I enjoy my member privileges
online immediately after I become a privilege member in a retail store?
No, a confirmation email will be sent to your email address to inform
you about your membership status before you can enjoy your privileges
online. Should you not have an online account, activate your account via
the link in the email. If you have an existing online account registered
with the same email address, your privileges will be activated
automatically.
Do I get to enjoy the same retail
store member privileges on CHARLESKEITH.COM?
You will enjoy a 10% discount on regular-price items both online
and in-store. This is not applicable for any special project item(s).
Can I use the promo codes I receive
via email at retail stores?
No, all promo codes can only be used for online purchases. Use your
promo code at the checkout page and make sure you’ve signed into your
account when making your online purchase.
Can I enjoy my membership privileges
in overseas stores?
Member privileges are only valid in the location where the privilege
membership has been registered. Memberships registered through CHARLES &
KEITH retail stores overseas and on other sites are not valid at CHARLES
& KEITH retail stores in Macau SAR or online at CHARLESKEITH.COM.
Will my privilege membership
expire?
No, your privilege membership will not expire.
Terms & Conditions
1. CHARLES & KEITH reserves the right to amend the Terms & Conditions
of its programme without prior notice.
2. The decision of CHARLES & KEITH shall be final and binding in the
event of a dispute arising out of or in connection with transactions
made with membership privileges.
3. Member privileges are only valid in the location where the privilege
membership has been registered. Memberships registered through CHARLES &
KEITH retail stores overseas and on other sites are not valid at CHARLES
& KEITH retail stores in Macau SAR and online at CHARLESKEITH.COM.
4. Member privileges are valid at both CHARLES & KEITH retail stores in
Macau SAR and online at CHARLESKEITH.COM only.
5. Membership is non-transferable and valid only for the registered
customer.
6. Without prejudice to any action, misuse and/or abuse of privileges
will result in termination of membership by CHARLES & KEITH.
7. Privileges are not applicable for the purchase of gift vouchers,
special project items or sale and promotional items, unless otherwise
stated.