Security

What is online security fraud screening?

Online security fraud screening is a CHARLESKEITH.COM initiative that acts as a preventive measure to protect our customers from unauthorised and fraudulent credit card and PayPal transactions.

What is the security policy?

CHARLESKEITH.COM takes the personal information of its customers seriously. We have built and managed online security processes developed in accordance with industry best practices. These security procedures are necessary and are in strict control to protect the interests of credit card holders and e-commerce company CHARLESKEITH.COM, which may have been compromised.

What should I take note of when sending my personal information?

For your security, CHARLESKEITH.COM advises that you never send anyone your full credit card number. We strongly recommend you divulge only the first 6 and the last 4 digits.

In the event that you submit a document with your full credit card number, CHARLESKEITH.COM will not be held responsible for any arising complications.

Will my personal information be kept confidential?

All important and relevant information submitted by our customers will be kept secure and confidential. Only limited and authorised personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read CHARLES & KEITH’s Privacy Policy.

Will I receive an online security email every time I place an order at CHARLESKEITH.COM?

Online security verification is ideally done for one-time verification purpose only. To ensure you do not experience any delay in receiving your order due to online security checks, we recommend you use the same credit card for future purchases.

What should I do if I receive an online security email from you?

Please contact the Customer Service team as instructed in the email and provide the necessary documents as advised. Once your documents have been verified as valid, you will have to make a new order which will be processed at the soonest date.

What if I fail to respond to your email within the given period, will my order still be processed?

Failure to respond to the online security verification email within the given timeline will result in an automatic order cancellation.

What do I need to do to shop safely?

CHARLESKEITH.COM goes through a multi-step verification process to ensure that the website is safe to use and the payment process is safe from malicious activity.

All the information you key into CHARLESKEITH.COM is protected by Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid anyone besides CHARLESKEITH.COM from decoding your information.

We strongly advise all users to take the necessary steps to ensure your safety and security when using CHARLESKEITH.COM. Some measures we recommend include:

Avoid using a public computer or terminal to sign in to your account
Keep your passwords private. Create a password that can’t be easily guessed
Change your password frequently. Avoid using the same password for multiple logins
Avoid saving your password in the browser
Clear your browser history – cookies, caches and saved passwords – every time after using the browser

Be vigilant of emails and telephone calls allegedly from CHARLESKEITH.COM requesting you to update your account

Where are authentic CHARLES & KEITH products available?

Authentic CHARLES & KEITH products are sold exclusively at our official online store, retail stores and KakaoTalk Gift.

To find an official physical store near you, enter your location in the store locator.

CHARLES & KEITH does not sell products on channels other than those mentioned above. Items purchased through unauthorized platforms may be counterfeit.

Do fake CHARLES & KEITH websites and social media platforms exist?

Yes they do. These sites and platforms may imitate the aesthetics of the official CHARLES & KEITH websites, or imply that they are associated with CHARLES & KEITH.

These sites and platforms may use pictures, photographs and/or text from our official sites to create an impression of legitimacy. The CHARLES & KEITH product may also be offered at a discount.

However, if you purchase products from channels other than the official sales channels, there is a possibility that you will receive counterfeit products or you may not be able to receive the products. In addition, these sites may plant malicious software or steal personal information such as name, address, or credit card details, so please make sure to purchase through official sales channels.

How can I identify a fake CHARLES & KEITH website or social media platform?

Counterfeiters often deliberately select certain domain names or social media usernames to mislead you into believing the products promoted on the website or social media platform are authentic.

For example, the domain names of fake CHARLES & KEITH websites usually contain the words “CHARLESKEITH”, or appear slightly varied for example, omission of certain letters or switching the positions of the letters. These fake websites are usually accompanied with words like bag, vip, sale, shop, outlet, official.

CHARLES & KEITH anti-counterfeiting efforts

We protect and enforce our intellectual property rights rigorously. We cooperate with law enforcement agencies, government bodies, customs authorities and third party platforms to stop the manufacture, shipment and sales of counterfeit CHARLES & KEITH products. We also work with domain name registrars to take down fraudulent websites.

How can I report suspected counterfeit products or fake websites?

You may contact us at counterfeit@charleskeith.com to report any suspected counterfeit products or fake websites.

Please provide us with as much information as possible, including:

Location
Number of products offered
Type/style of products offered

How can I protect myself from scams impersonating CHARLES & KEITH?

We strongly advise against clicking into any unknown third-party sites, engaging in conversations with scammers, and sharing any personal information. To verify any suspicious activity or if you're unsure, please reach out to us at corporatecommunications@charleskeith.com.

For more information on the scams impersonating CHARLES & KEITH, please visit our page: https://www.charleskeithgroup.com/scamalert/

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GENERAL SECURITY

COUNTERFEIT EDUCATION

SCAM AWARENESS

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