MY ACCOUNT & PRIVILEGES

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MY ACCOUNT & PRIVILEGES

MY ACCOUNT

Do I need to have an account to shop at CHARLESKEITH.COM?

Having an account with CHARLESKEITH.COM will speed up the checkout process.
(You can sign up for an account before shopping or create one before checkout.)

You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout.

What are the benefits of creating an account?

By creating an account, you will be able to:

Enjoy faster checkout by saving your address in your Address Book
View your order status and history under My Orders
Save your favorite items in your Wishlist
Upon subscription, receive the latest news on Promotions, New Arrivals and Online Exclusives
Enjoy Privilege Member benefits on your first purchase over ₩200,000

How do I create an account?

Head on over to the Sign In page and fill in your particulars under Create An Account.

How do I delete an account?

We're so sorry to see you go.

To delete your account, please follow the following steps:

Log into your CHARLES & KEITH account
Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.

Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.

Should you have any further enquiries or concerns, feel free to contact our customer service team.

How do I sign in to my account?

Enter your email address and password into the Sign In field.

How do I reset/change my password?

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

How can I edit/update my account details?

How can I edit/update my billing and shipping addresses?

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

PRIVILEGE MEMBERSHIP

How can I become a CHARLES & KEITH Privilege Member?

To join us as a Privilege Member, all you need to do is to make a one-time purchase of ₩200,000 and above at CHARLESKEITH.COM (South Korea site) with a registered account or at one of our CHARLES & KEITH retail stores in South Korea, of minimum amount ₩200,000 in a single receipt.

What privileges am I entitled to?

BE A PRIVILEGE MEMBER
To join us as a privilege member, all you need to do is to purchase ₩200,000 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout. A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.
PRIVILEGES ENTITLEMENT
10% discount on regular-price items when you shop at both CHARLES & KEITH retail stores in South Korea and online at CHARLESKEITH.COM (South Korea site) Special welcome promo code and special birthday promo code to be used in online and retail store. Both promo codes will be sent via your registered email and the birthday promo code will be sent on the first day of your birthday month. A hassle-free online checkout experience Receiving the latest updates on trends, new arrivals, promotions, special offers and online exclusives

※ Please note that the 10% discount & Free Standard Delivery are not applicable for brand collaboration products, selected exclusions, icons, gift vouchers, special project items, foot care products, sales and promotional items, unless otherwise stated.

※ Your membership is non-transferable and only valid for registered customers.

(Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.)

How do I enjoy my privileges?

In retail stores, you will be asked to provide your email address at the point of purchase.

For online purchases at CHARLESKEITH.COM (Korea site), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.

Can I get the 10% discount privilege immediately on the purchase which qualifies me to be a member?

No, unfortunately the 10% discount is only applicable for your next purchase.

How do I activate my member privileges?

Registered via online account

Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges when you shop with your online account at CHARLESKEITH.COM (Korea site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
Once the status of your order (worth more than 200,000 won) is updated to 'Shipment Completed', you will automatically be upgraded to Privilege Membership and can start enjoying its benefits.

Registered via retail store

You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at customers.kr@charleskeith.com for further assistance.

Can I enjoy my member privileges online immediately after I become a privilege member in a retail store?

No, a confirmation email will be sent to your email address to inform you about your membership status before you can enjoy your privileges online. Should you not have an online account, activate your account via the link in the email. If you have an existing online account registered with the same email address, your privileges will be activated automatically.

Do I get to enjoy the same retail store member privileges on CHARLESKEITH.COM?

You will enjoy a 10% discount on regular-price items both online and in-store. This is not applicable for any special project item(s).

Can I use the promo codes I receive via email at retail stores?

Special welcome or birthday promo codes can be used in both online and retail stores. The birthday promo code will be issued to you on the first day of your birthday month. Regarding the usage of other promo codes, please refer to details that you received via email.

Can I enjoy my membership privileges in overseas stores?

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Korea and online at CHARLESKEITH.COM (Korea site).

Will my privilege membership expire?

No, your privilege membership will not expire.

Terms & Conditions

CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Korea and online at CHARLESKEITH.COM (Korea site).
Member privileges are valid at both CHARLES & KEITH retail stores in South Korea and online at CHARLESKEITH.COM (Korea site) only.
Membership is non-transferable and valid only for the registered customer.
Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.

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Free Standard Delivery On all orders with min. spend*

Easy Returns Within 7 days of delivery

Enjoy Exclusive Perks When you create an account