My Account & Privileges

Do I need to have an account to shop at CHARLESKEITH.COM?

Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.

You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.

What are the benefits of creating an account?

By creating an account, you will be able to:

Checkout faster by saving your address in your Address Book
View your order status and history under My Purchases & Returns
Save your favourite items in your Wishlist
Receive the latest news on Promotions, New Arrivals and Online Exclusives

How do I create an account?

Head on over to the Sign In page and fill in your particulars under Create An Account.

How do I delete an account?

We're so sorry to see you go.

To delete your account, please follow the following steps:

Log into your CHARLES & KEITH account
Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.

Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.

Should you have any further enquiries or concerns, feel free to contact our customer service team.

How do I sign in to my account?

Enter your email address and password into the Sign In field.

How do I reset/change my password?

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

How can I edit/update my account details?

Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.

How can I edit/update my billing and shipping addresses?

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

How can I become a CHARLES & KEITH Privilege member?

To join us as a member, all you need to do is to make a purchase at either CHARLESKEITH.COM (Singapore site) with a registered account or at one of our CHARLES & KEITH retail stores in Singapore.

You are entitled to a Silver membership if you purchase anything below S$250. If you purchase S$250 and above of CHARLES & KEITH products in a single receipt, you are entitled to a Gold membership.

For a Silver member to become a Gold member, you can either make a one-time purchase of S$250 and above, or accumulate purchases up to a total value of S$500 within a year. You can make your purchases either in-store or online to be eligible for this upgrade. Your transition from Silver to Gold membership will be automatically activated.

Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.

What privileges am I entitled to?

SILVER	GOLD
WELCOME PRIVILEGES
	Special promo code for your next online purchase. Promo code will be sent via email.
ONGOING PRIVILEGES
S$10 off your next online purchase when you spend S$100 online or in-stores. (Singapore only) Promo code will be sent via email. Get early access to special offers, member-exclusive promotions and the latest fashion news	Enjoy 10% off* regular-priced items all year round when you shop at both CHARLES & KEITH retail stores and online at CHARLESKEITH.COM (Singapore only) Free Standard Delivery on online purchases (no min. spend required) Enjoy a hassle-free checkout experience Get early access** to special offers, member-exclusive promotions and the latest fashion news
BIRTHDAY PRIVILEGES
	Special promo code to be used online and in-store for your next purchase. Promo code will be sent via email on the first of your birthday month.
EVENTS
Be invited to special sales and exclusive member promotions	Be invited to special sales and exclusive member promotions Get access to private events and style workshops

10% Off* Not applicable for brand collaboration products, foot care accessories, gift cards, sales and promotional items (unless otherwise stated)
FSD** Not applicable for Icons, brand collaboration products, foot care accessories, sales and promotional items (unless otherwise stated)

Can I use the promo codes I receive via email at retail stores?

Only selected promo codes can be used at retail stores currently. Do approach our friendly retail associates with your email to redeem the promo code.

To use your promo code online, enter the code at the checkout page and make sure you have signed into your account when making the online purchase.

How do I activate my member privileges?

Registered via online account

Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.COM (Singapore site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.

Registered via retail store

You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.

Can I get to enjoy the member privileges immediately on the purchase which qualifies me to be a member?

No, your privileges can only be used after your membership has been activated at both a CHARLES & KEITH retail store in Singapore and online at CHARLESKEITH.COM (Singapore site).

Can I enjoy my membership privileges in overseas stores?

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).

Will my privilege membership expire?

No, your privilege membership will not expire.

Terms & Conditions

CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
Member privileges are valid at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site) only.
Membership is non-transferable and valid only for the registered customer.
Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.

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MY ACCOUNT

PRIVILEGE MEMBERSHIP

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