My Account & Privileges

Do I need to have an account to shop at CHARLESKEITH.COM?

Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.

You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.

What are the benefits of creating an account?

By creating an account, you will be able to:

Checkout faster by saving your address in your Address Book
View your order status and history under My Purchases & Returns
Save your favourite items in your Wishlist
Receive the latest news on Promotions and New Arrivals

How do I create an account?

Head on over to the Sign In page and fill in your particulars under Create An Account.

How do I delete an account?

We're so sorry to see you go.

To delete your account, please follow the following steps:

Log into your CHARLES & KEITH account
Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.

Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.

Should you have any further enquiries or concerns, feel free to contact our customer service team.

How do I sign in to my account?

Enter your email address and password into the Sign In field.

How do I reset/change my password?

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

How can I edit/update my account details?

Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.

How can I edit/update my billing and shipping addresses?

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

How can I become a CHARLES & KEITH Privilege member?

CHARLESKEITH.COM does not have any Privilege Card Membership program at present for international customers. For more information pertaining to Membership programs, please contact your local CHARLES & KEITH retail stores directly.

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