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MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Do I need to have an account to shop at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
What are the benefits of creating an account?
By creating an account, you will be able to:
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions and New Arrivals
How do I create an account?
Head on over to the Sign In page and fill in your particulars under Create An Account.
How do I delete an account?
We're so sorry to see you go.
To delete your account, please follow the following steps:
Should you have any further enquiries or concerns, feel free to contact our customer service team.
To delete your account, please follow the following steps:
- Log into your CHARLES & KEITH account
- Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
- Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
How do I sign in to my account?
Enter your email address and password into the Sign In field.
How do I reset/change my password?
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
How can I edit/update my account details?
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
How can I edit/update my billing and shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
PRIVILEGE MEMBERSHIP
How can I become a CHARLES & KEITH Privilege member?
To join us as a member, all you need to do is to make a one-time purchase of CAD300 and above at CHARLESKEITH.COM(Canada site) with a registered account.
Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
What privileges am I entitled to?
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To join us as a privilege member, all you need to do is to purchase CAD300 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout.
A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.
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Please note that the 10% discount & Free Standard Delivery are not applicable for brand collaboration products, selected exclusions, icons, gift vouchers, special project items, foot care products, sales and promotional items, unless otherwise stated.
How do I activate my member privileges?
Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.COM (Canada site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
How do I enjoy my privileges?
For online purchases at CHARLESKEITH.COM (Canada site), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.
Can I get to enjoy the member privileges immediately on the purchase which qualifies me to be a member?
No, your privileges can only be used after your membership has been activated at CHARLESKEITH.COM (Canada site).
Can I enjoy my membership privileges in overseas stores?
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLESKEITH.COM (Canada site).
Will my privilege membership expire?
No, your privilege membership will not expire.
Terms & Conditions
- CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
- The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
- Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
- Member privileges are valid at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Canada site) only.
- Membership is non-transferable and valid only for the registered customer.
- Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
- Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.